Job Title:

Family Resource Navigator – Help Me Grow

Company Background:

Community Action is a non-profit organization that provides critical services to low-income families in the areas of housing, homeless services, economic empowerment, family development, and early childhood care and education. Community Action leads the way to eliminate conditions of poverty and create opportunities for people in the Washington County area. Be the change you want!

Job Position Description:

Are you a compassionate and resourceful individual dedicated to helping families thrive? We're seeking a Bilingual Family Resource Navigator to join our team and provide essential support to families with young children (prenatal to age 6) in Washington County. In this vital role, you'll be the first point of contact for families seeking assistance, conducting comprehensive assessments, and connecting them with critical resources.

Abbreviated Duties List:

• Conducting in-depth eligibility assessments via phone, virtual platforms, or in-person.
• Connecting families to a wide range of programs like Help Me Grow (HMG) Prenatal to Three, Healthy Families (HF), Community Action Resource Eligibility Assessment (CARE), and Find Child Care Oregon (FCCO).
• Assisting with program screenings and applications in a professional and trauma-informed manner.
• Providing essential care coordination, education, and advocacy for families, including information on child development and quality childcare options.
• Determining eligibility and processing payments for various complex funding programs (e.g., LIHEAP, LIHWA, OEAP, OREF).
• Enrolling individuals in the Oregon Health Plan.
• Maintaining accurate and confidential client records across multiple databases.
• Building collaborative relationships with service providers and diverse client populations.

Abbreviated Requirements:

• Experience: Minimum of three (3) years of experience in eligibility determination, including phone and face-to-face client intake and information delivery. (Step 3 on the Oregon Registry or equivalent is preferred.)
• Bilingual: Fluent in both English and/or Chinese, Farci, Russian, Spanish, Vietnamese, African American English Vernacular, (spoken and written) is required.
• Computer Skills: Intermediate proficiency in Microsoft Word, Excel, Outlook, and other software programs. Experience with data entry and a high degree of accuracy is essential.
• Compassion & Communication: Strong ability to work effectively with diverse families, de-escalate crisis situations, and provide trauma-informed client services. Excellent oral and written communication skills.
• Resourcefulness: Knowledge of early childhood development and an understanding of diverse cultural, geographic, economic, and social issues impacting families. Ability to adapt to changing client needs and make independent decisions.
• Collaboration: Experience coordinating with other professionals and social service agencies.
• Driver's License: Valid Oregon driver's license, proof of auto insurance, and access to reliable transportation.
• Certifications (Ability to Obtain within 6 Months): Oregon ONE Eligibility training, Utility assistance training, Healthy Families Oregon training, Find Child Care Oregon referral training.

What Will Make You Stand Out:

• Familiarity with Washington County community resources.
• Experience with OPUS and/or ServicePoint databases.

How to Apply: Apply online directly at https://caowash.applicantpro.com/jobs/. The full job description and additional job details can be found there. Physical applications are also accepted at any of our Multi-Service Center locations.