Community Action Organization
  • 10-Feb-2021 to 28-Feb-2021 (PST)
  • Emergency Rent Assistance
  • Beaverton, OR, USA
  • $21.64-23.80
  • Hourly
  • Full Time (40 hrs/wk)

Benefits Eligible


Position Title:

Community resource Advocate Supervisor

Department:

Emergency Rent

Open Date:

February 10, 2021

Reports to:

Emergency Rent Program Mgr

Close Date:

February 28, 2021

Work Location:

Beaverton, OR

Hiring Range:*

$21.64-23.80 Hourly

FLSA Status:

Non-Exempt

Position Status:

Regular Full-Time (RFT)

Benefit Status:

Benefits Eligible

Work Hours Per Week:

40

Number of Positions:

1

Months Active:

Year-Round

Positions Supervised:

3

Under Oregon statute, after July 1, 1996, an offer of employment for this position is contingent upon the results of criminal offender information record check, and possibly fingerprinting, conducted on applicants for employment in early childhood services agencies. Applicants who have been convicted of certain offenses or who refuse to consent to such background checks will not be hired for this position. The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position. Continuation of all positions is contingent upon future funding.

*Note on Hiring Range:

For applicants with extensive qualifications and/or years of experience, the new hire maximum rate may be exceeded with the approval of the Director of Human Resources and the Executive Director. If approval is granted, it will be based upon careful review of the applicant's qualifications, experience, internal equity and budgetary considerations. The final rate approved will typically never be at a rate equal to or above the established market rate for the position.

Note: This position requires the ability to speak, read, and write in both English and Spanish.

Position Summary:

In support of the Agency's mission, under direction of the Emergency Rent Program Manager, oversees the daily operations and delivery of emergency rent assistance services by Community Resource Advocate staff in assigned locations. Responsible for ensuring regulatory compliance with program and funding requirements. Responsible for day to day supervision, training and support to Community Resource Advocates who provide initial screening, intake appointments, basic tenant education, advocacy and referral to clients. Responsible for working with the program's leadership team and community partners to develop new policies and procedures in response to changes in program funding and/or requirements.

Essential Functions and Responsibilities:

  • Meet regularly with intake staff to provide supervision, training and support, encourage professional development, identify performance concerns, evaluate work, and provide Responsible for building an effective team by supporting and responding appropriately to concerns and facilitating constructive resolution to team issues.
  • Directs daily operations of screening and intake process to ensure quality in customer service, consistency in operations and that resources are used appropriately. Establishes intake schedule based on priority needs and availability of funding and staff. Provides intake services as needed.
  • Ensures that staff members understand and comply with established federal, state, and funding source guidelines, policies and procedures, and provides training and assistance to staff when combining assistance packages and collecting needed documentation.
  • Communicates current program policies and procedures to program and agency staff, outreach partners, community organizations and landlords.
  • Provides training and technical assistance to community outreach partners taking applications for prevention rent assistance.
  • Coordinates with the internal Utility Assistance Program, Housing Program, and Coordinated Systems teams to ensure that Community Resource Advocates provide appropriate services and referrals.
  • Provides intervention and negotiation assistance with landlords.
  • Monitors assigned recordkeeping systems to ensure accuracy and compliance with all regulations and/or funding sources. Report any technical issues related to computerized database systems. Updates and assists staff with implementation of any necessary system changes.
  • Represents the program on local and statewide committees and work groups as assigned.
  • Responds appropriately to client issues and concerns as needed.
  • Strictly adhere to all safety policies and procedures at all times and respond/correct any at-risk safety issues immediately.
  • Strictly adhere to agency code of ethics and standards of workplace behavior.
  • Perform other duties as assigned to meet business needs including regular and reliable attendance and adherence to all company workplace behavior standards.

Marginal Functions and Responsibilities:

  • Other marginal functions and responsibilities as assigned.

Required Education/Training/Experience:

  • Bilingual Spanish/English, verbal and written.
  • Bachelor's Degree in a social service or related field with 2 years of experience delivering direct services to a diverse population using appropriate customer service techniques, including experience interviewing clients/customers and assessing needs, as well as providing appropriate information and advocacy to meet customer needs. An equivalent combination of education and experience may be considered.
  • Ability to supervise, support and guide the work of others.
  • Intermediate level computer proficiency in word processing, databases, spreadsheets, PowerPoint, and calendaring programs.
  • Proven ability to work collaboratively with a wide range of community members, including professional organizations, service providers, and client advocates.
  • Proven ability to work in a fast-paced environment requiring frequent problem solving and decision making.
  • Experience working with complex regulations and guidelines requiring implementation, documentation and monitoring for quality control.

Preferred:

  • Knowledge of Washington County community resources.

Required Licensing or Other Special Certifications:

  • N/A

Required Physical Demands of Essential Functions and Responsibilities:

  • Work is performed in normal office environment.
  • Constant exposure to computer and keyboard with extensive phone use.
  • In normal work day, may stand/walk 4 hrs/day; may sit _4_ hrs/day; may drive _1/2_ hrs/day; may use hands for repetitive grasping, pushing and pulling, typing and fine manipulation _2_ hrs/day; may use hands at or above shoulder level for _1_ hrs/day.
  • In normal work day, may bend, squat, and/or climb frequently.
  • Work is light in nature, lifting maximum of 20 lbs with frequent lifting and/or carrying of objects weighing up to 20 lbs.
  • May require walking or standing to a significant degree, or sitting most of the time with a degree of pushing and pulling of arms and/or leg controls.

How to Apply for this Position:

To be considered we must receive a completed Community Action Employment Application form. You are welcome to also include a cover letter and resume at your option. Transcripts may be required for certain positions. Applications can be completed on our website: www.caowash.org or you can print off the application to complete or pick up the application form at either of our following locations:

Hillsboro 1001 SW Baseline St, Hillsboro OR 97123

Beaverton 5050 SW Griffith Dr, Suite 101, Beaverton OR 97005

Be sure to submit your application in a timely manner. If you choose not to complete an online application, you can send your completed application form, optional resume and cover letter and any other required documents via fax at 503.357.6057. If you prefer to mail your application be sure to mail attention Human Resources at the Hillsboro office address above.

All application submissions will be acknowledged with a receipt notification. If you are selected for an interview, we will contact you.

All current Community Action employees are encouraged to apply for openings at Community Action which they are interested in. For current employees, some qualifications may be met by an equivalent combination or education and experience at the discretion of the employer.

Benefits: All regular full-time (RFT) status positions of 0.50 full-time equivalent or higher are eligible for our outstanding benefits package including:

  • Generous paid sick and vacation time
  • 12 0bserved holidays
  • Medical, vision and dental insurance
  • Free life and long term disability insurance
  • Medex travel assistance
  • Employer-matched 403(b) retirement plan
  • Employee Assistance Program
  • Rich and diverse mission-based working environment

COMMUNITY ACTION IS AN EQUAL OPPORTUNITY EMPLOYER

Community Action is an equal opportunity employer and does not discriminate on the basis of sex, age, race, color, religion, marital status, national origin, disability, sexual orientation, veteran status, or other protected status in accordance with applicable federal and state equal employment opportunity laws. Applicants with disabilities may request accommodation to complete the application and selection process. Please notify Human Resources at least three (3) working days prior to the date of need.

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