Community Action Organization
  • 11-Oct-2017 to 05-Nov-2017 (PST)
  • Head Start
  • Hillsboro, OR, USA
  • $54,641.60-60,105.75
  • Salary
  • Full Time

Benefits Eligible

Position Title:

Program Services Manager


Head Start

Open Date:

October 11, 2017

Reports to:

Director of Head Start

Close Date:

November 5, 2017

Work Location:

Hillsboro, OR

Hiring Range:

$1,050.80-1,156.00 Weekly

FLSA Status:


Position Status:

Regular Full-Time (RFT)

Full-Time Equivalent:


Work Hours Per Week:


Number of Positions:


Months Active:


Positions Supervised:



Under Oregon statute, after July 1, 1996, an offer of employment for this position is contingent upon the results of criminal offender information record check, and possibly fingerprinting, conducted on applicants for employment in early childhood services agencies.  Applicants who have been convicted of certain offenses or who refuse to consent to such background checks will not be hired for this position.
 The statements herein are intended to describe the general nature and level of work being performed by the employee in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.   Continuation of all positions is contingent upon future funding.

Position Summary:

In support of the Agency's mission, the Program Services Manager is responsible for ensuring the provision of high quality comprehensive early childhood services by effectively leading, managing, and supervising all aspects of assigned Head Start/Early Head Start components.  The Program Services Manager is directly responsible for the oversight of Health Services, Education Services, Disabilities & Mental Health Services, Family Services, and Staff Development in accordance with Agency philosophy, goals, and values, and in compliance with all applicable federal, state and local laws and Head Start Program Performance Standards. 

Essential Functions and Responsibilities:

  • Work as a member of the Head Start Management Team in a manner that empowers, builds trust, emphasizes open communication, and results in a highly effective work team.
  • Supports the Director of Head Start by assisting with the strategic planning process, which may include but is not limited to: establishing timelines, objectives, and processes with the assembled team, ensuring that each program area has developed appropriate program goals, monitoring systems and processes, and providing integrated work plans.
  • Perform ongoing oversight that ensures effective implementation of the Head Start/Early Head Start Program performance standards, including but not limited to: collecting and using data to inform decisions, and correcting quality and compliance issues as quickly as possible.
  • Provide direct supervision to staff as assigned. Provide a thorough program orientation to incoming staff, frequent support and feedback, encourage professional development, and prioritize work assignments to ensure components are functioning in an organized and efficient manner.
  • Ensure that information, activities, and services are coordinated and resources are shared cross-functionally within the Head Start/Early Head Start management team. Support appropriate collaboration between teams to ensure the provision of comprehensive, high-quality services to children and families.
  • Maintain visibility throughout the program by periodically visiting program sites.
  • Provide regular and timely data and reports from assigned components to the Director of Head Start, Policy Council, or others as required.
  • Work closely with local school districts, community groups, contractors, and other individuals as needed in order to establish and promote effective community partnerships to meet the needs of children and families.
  • Support and guide assigned component supervisors in meeting assigned component objectives and deadlines, trouble-shooting issues and ensuring progress towards goals.
  • Take the lead in the development and implementation of the Training & Technical Assistance plan to support the professional development of the infant, toddler and preschool workforce.
  • Take the lead in development and implementation of the Head Start/Early Head Start Monitoring Plan.
  • Assist in conducting a comprehensive annual Self-Assessment of the Head Start and Early Head Start programs and coordinate the Self-Assessment with supervisors. Involve Community Action Board of Directors, Policy Council, parents, staff members, partner agencies, and children in Self-Assessment activities.
  • Strictly adhere to all safety policies and procedures at all times and respond/correct any at-risk safety issues immediately.
  • Strictly adhere to agency code of ethics and standards of workplace behavior.
  • Perform other duties as assigned to meet business needs including regular and reliable attendance and adherence to all company workplace behavior standards.

Marginal Functions and Responsibilities:

  • Other marginal functions and responsibilities as assigned.

Required Education/Training/Experience:

  • Minimum of a Bachelor's Degree in Early Childhood Education, Social Services, Human Development or a related field with a minimum of three (3) years of progressive responsibility in the administration of a Head Start program or three (3) years in a supervisory/managerial role of a Head Start program, Child Development Program or Human Services Agency.  An equivalent combination of education and experience may be considered.
  • Ability to read, analyze, and interpret complex documents.
  • Ability to respond effectively to sensitive inquiries or complaints and exercise sound judgment in responding to such issues.
  • Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions; ability to make concise and accurate reports and effectively solve problems.
  • Knowledge of applications, guidelines, regulations and laws that pertain to Head Start, Early Head Start, and/or child care in the state of Oregon.
  • Knowledge and experience in data collection and information processes and systems along with knowledge of child care regulations, policy and procedure compliance.
  • Knowledge of developmentally appropriate pre-school education practices.
  • Excellent interpersonal, oral, and written communication skills.
  • Intermediate computer skills in MS Excel, Word, PowerPoint and industry standard ChildPlus.
  • Must be able to successfully pass applicable background and Oregon Central Background Registry checks prior to new hire processing and beginning actual employment.
  • Completion of appropriate Fit for Duty and TB Testing according to Head Start regulations prior to date of hire.


  • Master's Degree in Early Childhood Education, Social Services, Human Development or related field.
  • 5 or more years of progressive responsibility in the administration of a Head Start program.
  • Previous experience supervising program managers or supervisory staff.

Required Licensing or Other Special Certifications:

  • N/A

Required Physical Demands of Essential Functions and Responsibilities:

  • Most work is conducted in an office environment with moderate phone use. 
  • Extensive use of computer and keyboard.
  • In normal work day, may stand/walk 5__ hrs/day; may sit _6_ hrs/day; may drive __1 hrs/week; may use hands for repetitive grasping, pushing and pulling, typing and fine manipulation _3_ hrs/day; may use hands at or above shoulder level for _1_ hrs/day.
  • In normal work day, may bend, squat, and/or climb occasionally.
  • Work is light in nature, lifting maximum of 20 lbs.
  • Frequent lifting and/or carrying of objects weighing up to 10 lbs.
  • May require walking or standing to a significant degree, or sitting most of the time with a degree of pushing and pulling of arm and/or leg controls.

Special Note on Central Background Registry Requirement:

In order to be offered any position within our Head Start program, you must be currently enrolled in Oregon's Central Background Registry.  If you are not currently enrolled, you may still be considered for this position, but no offer of employment may be extended to you until this requirement has been completed.  For information on how to enroll in Oregon's Central Background Registry, please visit or call the Office of Child Care at 1.800.556.6616.

How to Apply for this Position:

To be considered we must receive a completed Community Action Employment Application form.  You are welcome to also include a cover letter and resume at your option.  Transcripts may be required for certain positions.  Applications can be completed on our website: or you can print off the application to complete or pick up the application form at either of our following locations:

Hillsboro 1001 SW Baseline St, Hillsboro OR 97123

Beaverton 5050 SW Griffith Dr, Suite 101, Beaverton OR 97005

Be sure to submit your application in a timely manner.  If you choose not to complete an online application, you can send your completed application form, optional resume and cover letter and any other required documents via fax at 503.357.6057.  If you prefer to mail your application be sure to mail attention Human Resources at the Hillsboro office address above.

All application submissions will be acknowledged with a receipt notification. If you are selected for an interview, we will contact you. 

All current Community Action employees are encouraged to apply for openings at Community Action which they are interested in.  For current employees, some qualifications may be met by an equivalent combination or education and experience at the discretion of the employer.

Benefits:  All regular full-time (RFT) status positions of 0.50 full-time equivalent or higher are eligible for our outstanding benefits package including:

  • Generous paid sick and vacation time
  • 12 0bserved holidays
  • Medical, vision and dental insurance
  • Free life and long term disability insurance
  • Medex travel assistance
  • Employer-matched 403(b) retirement plan
  • Employee Assistance Program
  • Rich and diverse mission-based working environment


Community Action is an equal opportunity employer and does not discriminate on the basis of sex, age, race, color, religion, marital status, national origin, disability, sexual orientation, veteran status, or other protected status in accordance with applicable federal and state equal employment opportunity laws.  Applicants with disabilities may request accommodation to complete the application and selection process. Please notify Human Resources at least three (3) working days prior to the date of need.

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